Personal information

When shopping on our website we will store some of your personal information in order to carry out your purchase. You have the right to request access to your data, and if any information is incorrect, you can get it changed or removed. We may also use cookies, for example, to enhance your experience of this site.

Prices, fees and payment

When we receive an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct information when you place an order. We recommend that you save the confirmation to facilitate any contact with our customer services. Confirmation is also your proof that you completed your purchase. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Orders to countries outside of EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country. You will be responsible for payment of such import duties and taxes. It should be noted that GLACIAL has no control over these charges and, since these charges are different for different countries, GLACIAL cannot predict their amount. Please contact your local customs office for more information. If your country is part of the European Union (EU), prices include VAT. You can choose to pay with debit or credit card. GLACIAL has the right to deny the order if the bill payment or other similar payment method selected by you are not approved by GLACIAL. GLACIAL reserves the right to not always offer all payment methods, or change the payment method if your choice of payment for some reason is not working at the time of purchase. Note that any restrictions on the payment options are listed on the website. All credit or debit card transactions on glacialbottle.com are managed by Stripe. GLACIAL doesn’t store or handle any banking or credit card numbers on our site. GLACIAL can offer promotions on the website that have more favorable conditions than what is stated in these Terms, such as discounts. These more favorable conditions apply as long as the campaign is active and for the specific goods specified by GLACIAL in connection with the campaign. We reserve the right to revoke such campaigns at any time. Upon termination or revocation of a campaign these conditions will apply without modification. Deals on specific items on the website will last for a limited time and while supplies last.

Delivery and cancellation

Goods that are in stock are normally delivered within the number of days specified on the website. Unless otherwise agreed, for example, in connection with ordering goods that are not currently in stock. If you feel that the supply of goods is delayed, which causes you to no longer wish to complete the purchase, it is up to you to make a cancellation. In the event that the item has already been shipped, the customer must receive the order. A cancellation is not valid until confirmation is received from GLACIAL. If a product is no longer offered, GLACIAL have the right to cancel the purchase and issue a refund. We will notify the customer of a refund or if a similar product is available. GLACIALs responsibility for errors in connection with the delivery is limited in accordance with the terms of delivery of the shipment, and what follows from these conditions. Our liability to you for any loss or damage arising in connection with your order on the website is limited to the total amount of your order. GLACIAL has no liability for indirect losses.

Right of withdrawal and exchange right

You have 14 days from the day of receiving your product to be fully refunded for your purchase if you return the product, and up to 30 days to exchange your product. The product must be in the same condition as when it was received. The product shall also be in their original containers with labels intact and protective stickers. In the case of repayment, GLACIAL will pay the amount back to you as soon as possible, but no later than within 14 days from the date we received your notice of withdrawal. GLACIAL may withhold the payment until we have received the goods or you have proven that the goods have been sent back, for example, through a filing receipt. The refund will be made to the source of original purchase, unless otherwise agreed or if any issues arise. A product can only be replaced with a product of equal or lesser value. If you want to switch to a more expensive product, you must return the product and we will issue a full refund. After this you may if you wish to add a new order for the right product. All returns has to be notified to Customer Support, or they will not be accepted. Products purchased directly from our website must be returned to our warehouse for a substitution to be made. The products cannot be exchanged at a local store. Please note that you may need to pay the freight for the return package. After exchanging a product, GLACIAL pay the freight costs of the new package. The right of return or exchange does not apply to products which have been produced to the special requirements of the customer or which are clearly tailored to the personal wishes of the customer (e.g. products with a customized variation or print, such as personalized monograms).

What about return & exchange?

You have the right to return one or more products for a refund within 14 days of receiving your order. You have the right to change your order within 30 days after receiving your order.

• Please note that you as a customer pay the return cost. RETURN ADDRESS is:
  GLACIAL / WLUX
  Lysingsvägen 18
  59353 Västervik
  Sweden
• The product must be in the same condition as when it was received. The product should also be in its original packaging.
• Products purchased directly through our website must be returned to our store in order for a change to be made. The products cannot be exchanged at one of our retailers.
• Please note that we always refund the amount you paid for each product upon return. If you buy at a discount, you will receive the discounted price for the product.
• For promotions, special rules may apply for example return.
• There is no return or exchange right on products that are specially made with engraved personal name.

Warranty and claims

GLACIAL warranty is valid for one(1) year. The products are manufactured to meet our high quality standards. In addition, the products are also covered by our warranty against any manufacturing defects. GLACIAL warranty covers only the parts mentioned above. To report a warranty issue, please contact customer service. Note that GLACIAL warranty does not cover: Defects and damage due to loss, theft, fire or natural disasters. Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling), accidents or unjustifiable repair or modification. Aesthetic changes, defects and damage due to normal wear and tear and aging (for. Eg. Scratches and flaking paint, etc.). Failure to follow the care instructions may void the warranty. It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service. If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 30 days. Any complaints should be made to our customer service. Please provide us with your order number and the reason for your complaint and we will return with further instructions on returning the product. In the event that a returned product has no fault, GLACIAL has the right to charge a fee for transportation costs. If an item is to be replaced, this is done on a product of similar model or design. If a particular product is no longer in stock the customer has the right to be refunded. If a dispute arises between you as a customer and GLACIAL and we are unable to resolve the dispute, you can submit a complaint to the EU’s functioning dispute settlement online, ODR. More information can be found via the following link http://ec.europa.eu/odr.

User-generated content

Our website may include user-generated content such as social media. GLACIAL  takes no legal responsibility for such materials. In case you suspect a copyright infringement, or infringement of any other right, or for any other reason feel offended by the content published on the website, please contact our customer service.

Ownership

All products remain GLACIAL property until full payment has been received. All attempts at fraud will be reported to the police. GLACIAL reserves the right to cancel a purchase if fraud is suspected.

Force majeure

In case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. GLACIAL  will be able to apply themselves to force majeure. These circumstances shall constitute grounds for freedom from liability and other sanctions. If this occurs, we will try to inform you.

Changes to the terms

GLACIAL reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on the website. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase or visits to the website), or 30 days after we have informed you about the changes. GLACIAL recommend that you keep yourself updated on the website regularly to be aware of any changes to the Terms.

Invalidity

If the competent court, authority or arbitral tribunal finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions to be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.

Care instructions

Be sure to take care of your GLACIAL bottle and make it last for a long time. Here are some advice how to maintain your bottle in good shape and what to avoid.

1. Before you start using it rinse the bottle and cap with detergent and warm water.
2. We do not recommend washing the bottle in the dishwasher as this may impair the insulation ability.
3. Wash the bottle with warm water and detergent, you can use a regular dish brush or shake it with warm water and detergent.
4. Do not place the bottle in the freezer because the bottle is insulated, you will not be able to cool the water in this way, instead, place some ice cubes in the bottle if you want cooler water.
5. Do not heat the bottle on the stove or over the open flame. The insulation in the bottle will prevent you from heating the liquid in this manner and the bottle may also be damaged during heating.
6. Do not use strong chemicals such as bleach or chlorine on or in your bottle as this may cause your bottle to start to rust.

Personalize

When you customize a product you should be aware of the following things:

• You can laser engrave up to 9 characters (numbers, letters and simple keyboard symbols only).
• Please note, engraved GLACIAL products are not returnable.
• Engraving may increase your delivery time by up to 10 working days.
• Engraving is not available on all GLACIAL products.
• All potential offencive text will not be produced.
• The finished product might differ some what from the website.

Does your GLACIAL need to be replaced?

Do not forget to recycle the old one…A GLACIAL bottle, which is made of metal, is recyclable. Instead of tossing your bottle in the recycling bin, take it down to a scrap-metal yard and recycle it there! Do you need help recycling and also get compensated…? …send the GLACIAL to us and we will recycle it for you! As a compensation we will send you a coupon code, which can be used on your next purchase. Please contact us for more information.